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LIVE DASHBOARD
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Power BI transforms Zendesk Support data into actionable insights, enabling businesses to track ticket performance, agent efficiency, and customer satisfaction in real time. With automated reporting and interactive dashboards, support teams can monitor response times, resolution rates, and customer feedback effortlessly. Seamless integration with CRM, knowledge bases, and analytics platforms provides a comprehensive view of support operations, helping teams optimise workflows and improve service quality.
KEY FEATURES
Zendesk Support Performance Tracking – Monitor ticket volumes, resolution times, and customer satisfaction to optimise support workflows
Advanced Agent Insights – Analyse agent performance, ticket trends, and escalation patterns to improve efficiency and service levels
Seamless Data Integration – Connect Zendesk Support with CRM, knowledge management, and analytics tools for a unified service overview
Automated Reports & Alerts – Set up scheduled reports and real-time notifications to track service performance and ticket status
OTHER DATA SOURCES
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