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Power BI Reporting for LiveChat: Analyse Customer Conversations and Support Performance with Clarity
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Livechat to Power BI

Power BI Reporting for LiveChat: Analyse Customer Conversations and Support Performance with Clarity

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LIVE DASHBOARD
Explore It Yourself

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Power BI transforms LiveChat data into intuitive dashboards that help customer service, support, and operations teams monitor chat volume, agent performance, and response trends. With automated reporting and real-time visibility, Power BI enables better service decisions and more efficient support experiences.

KEY FEATURES

  • Chat Volume & Response Metrics from LiveChat – Track conversation trends, average response times, and resolution rates across time periods or teams

  • Agent Productivity & Customer Satisfaction – Analyse chat duration, queue times, and post-chat ratings to support team coaching and CX improvement

  • Connected Support Intelligence – Combine LiveChat data with CRM, helpdesk, or order management platforms to understand the full customer journey

  • Automated Dashboards & Support Alerts – Schedule LiveChat performance reports and receive alerts for rising queue lengths, SLA breaches, or satisfaction dips

OTHER DATA SOURCES

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