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LIVE DASHBOARD
Explore It Yourself
Hover, click, and interact to discover the full potential of the dashboard
Power BI transforms Kustomer data into intuitive dashboards that help support, CX, and operations teams track conversations, measure agent performance, and optimise service delivery across all digital touchpoints. With automated reporting and cross-platform integration, Power BI empowers fast, data-driven decisions that improve resolution times and customer satisfaction.
KEY FEATURES
Conversation Volume & Response Time Tracking from Kustomer – Monitor inbound messages, first response, and resolution metrics across chat, email, social, and more
Agent Productivity & SLA Compliance – Analyse workload distribution, ticket closure rates, and time-to-resolution for coaching and resource planning
Connected Customer Experience Intelligence – Combine Kustomer data with CRM, order systems, or marketing tools for a unified view of each customer journey
Automated Dashboards & Service Alerts – Schedule support reports and trigger alerts for SLA breaches, negative sentiment, or surges in volume
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
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U11002/1328 Gold Coast Highway,
Palm Beach, QLD, 4221, Australia