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Power BI Reporting for Genesys: Custom CX Dashboards for BPOs, Enterprise Service Desks, and Omnichannel Contact Centres
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Genesys to Power BI

Power BI Reporting for Genesys: Custom CX Dashboards for BPOs, Enterprise Service Desks, and Omnichannel Contact Centres

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LIVE DASHBOARD
Explore It Yourself

Hover, click, and interact to discover the full potential of the dashboard

Power BI turns Genesys Cloud CX and Engage data into high-impact dashboards that help BPOs track client SLAs, enterprise service desks monitor internal performance, and contact centres optimise omnichannel engagement. With real-time metrics, automated alerts, and end-to-end integration, Power BI empowers operational excellence at scale.

KEY FEATURES

  • Client-Specific SLA Dashboards for BPOs Using Genesys – Monitor adherence across accounts, queues, and shifts to meet client expectations and contractual KPIs

  • Enterprise IT & HR Service Desk Reporting – Track ticket resolution times, call handling, and internal satisfaction to improve employee experience

  • Omnichannel Performance & Routing Insights – Analyse customer journeys across voice, chat, email, and social channels using Genesys data

  • Automated Workforce Dashboards & Real-Time Alerts – Schedule daily performance summaries and receive alerts for long queues, idle agents, or breached response times

OTHER DATA SOURCES

Report Simple Gold Coat

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Let’s start with your first. Fill out the form, and our team will get back to you promptly to discuss how we can help.

1300 844 431

info@reportsimple.com.au

U11002/1328 Gold Coast Highway,

Palm Beach, QLD, 4221, Australia

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